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We make exchanges easy. At ShopicDot, we want you to be fully satisfied with your purchase. If you need to exchange an item for any reason, we offer a straightforward exchange process within 30 days from the date of delivery. Please review the details of our exchange policy below.
To be eligible for an exchange, your item must meet the following conditions:
The item must be in new, unused condition, with no signs of damage, wear, or alteration.
The item should be returned in its original packaging, including all accessories, manuals, or any free promotional items that were included with the purchase.
You must have proof of purchase, such as the order number or receipt, to initiate an exchange.
Exchange requests must be made within 30 days from the date of delivery.
Once we receive the returned item and confirm its condition, we will proceed with the exchange. You can exchange your item for another piece of furniture or home décor of equal or lesser value. If the replacement item is of higher value, the difference will need to be paid at the time of the exchange.
Contact Us: To start the exchange process, please contact our customer service team via email at info@shopicdot.com. Our team will guide you through the next steps.
Return Authorization Number: Once your exchange eligibility is confirmed, we will issue a Return Authorization (RA) number and provide you with detailed instructions on how to return the item.
Pack the Item: Securely pack the item in its original packaging to prevent damage during return shipping. Be sure to include all components, manuals, and accessories.
Ship the Item: Once the RA number is provided, ship the item back to us at the address specified by our team. The customer is responsible for return shipping fees unless the return is due to a mistake on our part.
After we receive the returned item and verify its condition, we will proceed with the exchange:
If the exchanged item is of equal value, we will ship the replacement item to you as soon as possible.
If the exchanged item is of greater value, you will need to pay the price difference. Once the payment is received, we will dispatch your new item.
If the exchanged item is of lesser value, we will process a store credit for the difference, which can be used for future purchases.
Please note that original shipping fees are non-refundable, and customers are responsible for the return shipping costs unless the exchange is due to a defect or error on our part.
Some items cannot be exchanged due to their nature. These include:
Customized or made-to-order furniture, including items with specific dimensions, colors, or personalized features.
Final sale or clearance items, which are marked as non-returnable or non-exchangeable.
Please carefully inspect your items before finalizing your purchase to ensure satisfaction, as these items are not eligible for exchange.
If your item arrives damaged or defective, we offer an exchange for a replacement item. To request a replacement:
Contact our customer service team immediately at info@shopicdot.com or +1 929-581 4577.
Provide photos of the damage or defect and include your order number.
Our team will evaluate the issue and, if the damage is confirmed, we will arrange for a replacement item or repair at no additional cost to you.
The customer is responsible for the return shipping fees for exchanges unless the item is defective or was delivered incorrectly. We recommend using a trackable shipping service to ensure your item reaches us safely.
If you have any questions or need assistance with the exchange process, please contact us at:
Email: info@shopicdot.com
Phone: +1 929-581 4577
Live Chat: Available on our website for instant support.
We are here to ensure your satisfaction and help make your furniture shopping experience smooth and enjoyable!
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