Refund Policy

At ShopicDot, we value your satisfaction and aim to provide the highest quality furniture. If for any reason you are not completely satisfied with your purchase, we offer a 30-day refund policy from the date of delivery. Please review the details of our refund policy below to ensure you understand the process.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The item must be in new, unused condition with no signs of damage, wear, or alteration.

  • The item should be returned in its original packaging, including all accessories, manuals, or any free promotional items that were included with the purchase.

  • You must provide proof of purchase, such as the order number or receipt, in order to initiate a refund.

  • Refund requests must be made within 30 days from the date of delivery.

Once we receive and inspect the returned item, we will initiate the refund process to your original payment method. Please note that any applicable shipping or restocking fees may apply (see Non-Refundable Items section).

If you wish to request a refund, please follow the instructions below.

How to Request a Refund

  1. Contact Us: Start by reaching out to our customer service team via email at info@shopicdot.com or call +1 929-581 4577 to initiate the return process and request a refund.

  2. Return Authorization Number: Once we have verified your return eligibility, our customer support team will provide you with a Return Authorization (RA) number along with detailed instructions on how to proceed with your return.

  3. Prepare the Item: Pack the item securely in its original packaging to prevent damage during return shipping. Ensure all components, manuals, and accessories are included.

  4. Ship the Item: Ship the item back to the address we provide once the RA number is issued. Please note that return shipping fees are the customer’s responsibility unless the return is due to a mistake on our part.

Refund Process

Refunds will be processed to your original payment method within 5–7 business days after inspection

Non-Refundable Items

Certain items are non-refundable due to their nature. These include:

  • Customized or made-to-order furniture, including items with specific sizes, colors, or personalization.

  • Final sale or clearance items (clearly marked on the product pages).

  • Damaged items due to misuse

We encourage you to carefully inspect your purchase before finalizing your order to ensure satisfaction, as these items cannot be refunded.

Refund to Original Payment Method

Refunds will be issued to the original payment method you used for your purchase. Please note that it may take 7-10 business days for the refund to reflect in your account, depending on your payment provider.

Need Assistance?

If you have any questions or need assistance with the refund process, please don’t hesitate to reach out to our customer service team:

  • Email: info@shopicdot.com

  • Phone: +1 929-581 4577

  • Live Chat: Available on our website for instant assistance.

We are committed to providing you with a positive experience at ShopicDot, and we will do everything we can to ensure your satisfaction.