Refund Policy

We at SHOPIC DOT value customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Refunds

  1. Timeframe: You have 5 days from the date of purchase to request a refund.
  2. Conditions: To be eligible for a refund, the product must be unused, in the same condition that you received it, and in its original packaging.
  3. Proof of Purchase: Please provide your receipt or proof of purchase to initiate a refund.

Non-Refundable Items

Certain items are non-refundable. These include:

  • Downloadable software products
  • Perishable goods
  • Custom or personalized items
  • Gift cards

How to Request a Refund

  1. Contact Us: To request a refund, please contact our customer service team at 0300000000.
  2. Return Shipping: If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the cost of return shipping. Otherwise, you will be responsible for paying your own shipping costs for returning your item.
  3. Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check Your Bank Account: Sometimes it takes a few days for the refund to be officially posted.
  2. Contact Your Bank: There is often some processing time before a refund is posted.
  3. Still no Refund? If you’ve done all of this and still have not received your refund, please contact us at 03000000.